Xgram, a rapidly growing non-custodial cryptocurrency swap platform, has introduced Personal Manager Support. This new feature automatically assigns a dedicated human expert to every transaction valued at $10,000 or more.
In an environment where many exchanges either require users to adopt custodial accounts or leave high-volume traders without direct assistance, Xgram.io is offering an alternative: complete non-custodial freedom combined with real-time, human oversight for significant transactions.
“High-volume traders and privacy-focused users have long accepted that large non-custodial swaps come with unavoidable stress,” said Andrew K., CMO at Xgram.io. “One wrong digit in an address, one network mismatch, or a momentary liquidity glitch can cost tens or even hundreds of thousands of dollars. We built Personal Manager Support to eliminate that anxiety entirely. Starting today, moving six or seven figures across chains can feel as calm and routine as sending $100 to a friend.”
How Personal Manager Support Works
Upon initiating a swap valued at $10,000 or higher, a dedicated manager immediately joins the in-app chat. This service includes:
- •Average response time under 60 seconds, often within 10–20 seconds.
- •Mandatory pre-transaction verification of wallet address, network, and tag/memo.
- •Real-time monitoring throughout the entire transaction lifecycle.
There are no tiered pricing structures, application processes, or minimum monthly volume requirements. The feature activates automatically for all eligible swaps and is provided at no cost.
Built on Robust Foundations
This new offering utilizes Xgram.io’s established technical strengths, which have already attracted a dedicated user base of privacy-conscious traders and professional investors:
- •A completely self-hosted infrastructure, eliminating reliance on third-party providers or centralized liquidity APIs.
- •Extensive cross-chain support for over 400 assets, including all major privacy coins such as Monero, Zcash, and Dash.
- •A strict non-custodial architecture ensuring user funds remain under their control.
- •A recent independent security audit completed in October 2025, with the full report available publicly.
- •A proven swap success rate consistently exceeding 99.5% across millions of transactions.
Swaps below the $10,000 threshold continue to be processed using fully automated methods, maintaining the sub-minute finality users expect.
Bridging the Gap Between Retail and Institutional Experience
The launch addresses a significant market disparity: while centralized exchanges provide premium services for high-net-worth individuals, decentralized platforms have historically offered limited human support to even their largest users. Xgram.io’s solution effectively extends institutional-grade assistance to the decentralized space without compromising the fundamental principles of privacy and self-custody.
Initial internal data indicates that users participating in the closed beta phase reported a 94% reduction in perceived stress and no irreversible errors on the transactions they monitored.
Personal Manager Support is now available globally to all Xgram.io users, both new and existing.
About Xgram.io
Established in 2023, Xgram has quickly become a preferred platform for privacy-focused, cross-chain cryptocurrency swaps. By integrating proprietary hybrid liquidity routing, fully self-hosted nodes, and a steadfast commitment to user sovereignty, Xgram.io delivers competitive rates and rapid execution speeds while ensuring users maintain full control of their funds at all times.
Media Contact
Email: pr@xgram.io
Website: https://xgram.io