Atomic Wallet has submitted an online report addressing a user's claim of lost funds on the platform. The company stated that they cannot confirm the user's assertion of losing 633 Monero tokens. Atomic Wallet reported that no support ticket was filed with them regarding this issue and that the available evidence does not substantiate the claim.
The dispute arose after a user on X, identified as Nicolas van Saberhagen, claimed that his Monero balance dropped to zero in real time after opening the Atomic Wallet app. He highlighted that 633 XMR were sent to the same address across multiple transactions. During this event, the application displayed a banner stating that funds were safe. At that time, these tokens were valued at approximately $479,000.
Atomic Wallet Flags Unusual Activity
In an X post, Atomic Wallet assured that it had reviewed the allegation of a $479,000 loss but had not yet found any verifiable proof. The company mentioned that over 20 hours had passed since the claim surfaced, and they had not received any direct contact from the user through official support channels.
The company noted that screenshots alone cannot confirm a loss, especially as Monero transactions are private by design. Meanwhile, the wallet provider claimed that the same account later announced a 30 XMR giveaway shortly after reporting the alleged fund loss, behavior they described as unusual.
The report indicated that the account making the claim was recently created and showed irregular follower growth. Atomic Wallet also stated that they have allegedly received impersonation reports linked to similar activity.
The firm further clarified that it operates as a non-custodial wallet and does not control user funds; users hold their assets on-chain under their own private keys. Atomic Wallet reiterated its willingness to investigate the matter once the user contacts its support team directly.
User Blames Closed-Source Wallet
The complainant's account alleged that his Monero balance dropped to zero in real time after opening the Atomic Wallet app. He added that the tokens held in the wallet were not his main holdings. The user stated that the Monero network processed valid transactions without discrimination and that the cryptography behind the protocol did not fail. Instead, he framed the issue as a failure of trusting closed-source software with private keys.
So this just happened.
Opened Atomic this morning, watched my XMR balance go to zero in real time. 633 XMR total, sent to the same address in multiple transactions. At current prices, that’s roughly $479,000.
The app showed a nice little banner: “Your funds are safe.”
To be… pic.twitter.com/MAPlBmF7Vl
— Nicolas van Saberhagen (@nicolas_monero)
This incident occurs as Monero price has experienced a significant spike over the past week, surging by more than 50%. However, it has seen a fresh sell-off in the last 24 hours, with XMR price dropping around 5%. At the time of reporting, it is trading at an average price of $682.